Terms and Conditions – Hawk Perfumes
Terms and Conditions - Effective Date: 01/06/2025
Welcome to hawkperfumes.com, the online platform for premium perfumes made in the Sultanate of Oman. By accessing and using our website, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.
1. General Information
1.1 hawkperfumes.com is operated by Hawk Perfumes, located in Oman. The website provides an e-commerce platform for purchasing perfumes and related products.
1.2 These Terms govern your use of the website and the purchase of products from hawkperfumes.com.
1.3 By accessing the website, you confirm that you are at least 18 years old or have parental/guardian consent to use the site.
2. Product Information
2.1 We make every effort to display products and descriptions accurately. Slight variations in color, packaging, or scent may occur.
2.2 All products are subject to availability. If a product is unavailable after your order, we will notify you and offer a refund or alternative.
3. Pricing and Payment
3.1 Prices are displayed in Omani Rials (OMR) and include applicable taxes unless otherwise stated.
3.2 hawkperfumes.com reserves the right to change prices at any time without prior notice.
3.3 Payments can be made securely via credit/debit cards or other methods listed on the website.
4. Orders and Shipping
4.1 Placing an order constitutes an offer to purchase from hawkperfumes.com, subject to availability and acceptance.
4.2 Upon successful payment, you will receive a confirmation email or WhatsApp message, which indicates acceptance of your order.
4.3 We deliver within Oman and selected international locations. Delivery times and fees depend on your location and shipping method.
4.4 hawkperfumes.com is not responsible for delays caused by events beyond our control, such as customs or courier issues.
5. Returns and Refunds
5.1 Due to the nature of perfumes, returns are only accepted for damaged, defective, or incorrectly delivered products.
5.2 Customers must notify us within 7 days of receipt to request a return or replacement.
5.3 Approved refunds will be processed within 14 business days after inspection.
6. Intellectual Property
6.1 All content on hawkperfumes.com, including text, images, logos, and designs, is the intellectual property of Hawk Perfumes or its licensors.
6.2 Unauthorized copying, distribution, or use is prohibited.
7. User Conduct
7.1 By using our site, you agree not to:
- Engage in illegal or fraudulent activity.
- Upload or spread harmful software.
- Violate others’ rights, including intellectual property.
7.2 We reserve the right to suspend access to users who violate these Terms.
8. Limitation of Liability
8.1 Hawk Perfumes is not liable for:
- Damages due to misuse of products.
- Website errors or service interruptions.
8.2 Our maximum liability is limited to the purchase price of the affected product(s).
9. Privacy Policy
Use of hawkperfumes.com is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data.
10. Governing Law
10.1 These Terms are governed by the laws of the Sultanate of Oman.
10.2 Any disputes will be resolved in Omani courts.
11. Changes to Terms
11.1 hawkperfumes.com may update or change these Terms without prior notice.
11.2 Continued use after updates constitutes your acceptance of the new Terms.
12. Contact Us
Email: hawkperfumes@gmail.com
Phone: +968 90133300
Address: Muscat, Oman
13. Account Creation
13.1 Users may need to create an account to access certain features.
13.2 You are responsible for keeping your login details secure.
13.3 We may suspend or terminate accounts for suspicious or unlawful use.
14. Promotions and Discount Codes
14.1 Hawk may offer promotions or coupons subject to specific terms.
14.2 Only one promotion may be used per order unless stated otherwise.
14.3 Hawk reserves the right to modify or cancel any promotion without notice.
15. Product Usage Disclaimer
15.1 Please perform a patch test before using products.
15.2 Hawk is not liable for allergic reactions or sensitivities.
15.3 Product use is at the customer’s own risk.
16. Customer Reviews
16.1 Users may leave honest, non-abusive reviews.
16.2 Hawk may remove any offensive or misleading content.
17. Force Majeure
17.1 Hawk is not liable for delays or failures caused by uncontrollable events like natural disasters or technical failures.
18. Third-party Services
18.1 The site may contain links to third-party services. Hawk is not responsible for their content or policies.
19. Social Media and Public Use
19.1 Users are not allowed to use the Hawk Perfumes name, logo, or content for commercial use without prior written approval.
19.2 By tagging or mentioning Hawk Perfumes on social media, you grant us the right to repost or share your content for promotional purposes.
20. Child Protection Policy
20.1 Our products and services are not intended for use by children under the age of 13.
20.2 If you are under 13, you may not use this website or provide any personal information to us.
21. International Shipping and Customs
21.1 International customers are responsible for any customs duties or taxes imposed by their country.
21.2 Hawk Perfumes is not responsible for delays due to customs clearance processes.